Support
Contact Tracely Support
Need help with Tracely? Contact us for account, tracker, screenshot, billing, privacy, or security-related questions.
Support email
You can reach us at support@gettracely.com.
Account support
Login, password, verification, invitations, and access issues.
Tracker support
Desktop tracker setup, active sessions, screenshots, and proof-of-work records.
Billing support
Free trial, subscription status, cancellation, failed payment, or refund requests.
Privacy requests
Account deletion, data access, data correction, export, or privacy questions.
Before contacting support
Please include the following details where possible:
- Your Tracely account email.
- Whether you are using Tracely as a Client or Worker.
- A short description of the issue.
- The project name, if relevant.
- Screenshots or error messages, if available.
- The date and time the issue occurred, if relevant.
Account deletion requests
If you are a client with active projects or active worker assignments, we may ask you to complete or close those projects before account deletion can be processed. This helps protect workers from unexpectedly losing access to work logs, screenshots, or proof-of-work records connected to active projects.
Response time
We aim to respond to support requests as soon as possible. Privacy, account deletion, security, and billing-related requests may require identity verification before we can take action.
Submit a request
Share your request details with Tracely support.